Cloud Service and Sharing

What does Alcidae offer with the cloud subscription?

  • Alcidae offers 7 rolling days of cloud service. With cloud service, sound and motion notifications are linked to recorded video as they occur. We offer a 30 day free trial period for 1 device per account.
  • For security Reasons, we do not store video footage prior to a cloud subscription. Therefore, if you subscribed to cloud service at any point after an event, we will not be able to retrieve video footage for that event.
  • We will only be able to retrieve video footage at the time of and during a valid cloud subscription. Unfortunately, if the cameras were offline or were not able to connect to our cloud servers during the cloud subscription, there will be no recorded video footage during the outage, and there will be no way for us to retrieve video recordings. We apologize for the inconvenience.,
  • Once subscribed to cloud service, your camera will continuously record video to the cloud for 7 days. After the 7th day the recorded video is wiped from our servers.
  • Once you receive notifications for sound or motion events within the App, you will have access to 7 days of recorded video for those events.
  • We Offer Secure TLS, Amazon Cloud Service so your video recordings are very safe and secure.

How much is the cloud service and how would it be charged?

  • The cloud service is $5/device/month charged to a credit card or a paypal account.
  • With the cloud service, you receive short clips for each of the event notifications.
  • In addition, you will receive 7 rolling days of footage.We provide 30 days of free cloud trial (for your 1st camera).
  • You will have the option to opt out anything through the App.

How do I unsubscribe from cloud service in the app?

  • To Unsubscribe from Cloud Service
  • 1. Open the App or Navigate to the Home Screen
  • 2. On the Home Screen press on the Profile icon
  • 3. Press on Subscribe
  • 4. Select the device/camera you want to unsubscribe from cloud service
  • 5. Then select Unsubscribe
  • If you are having trouble cancelling your subscription through the app, please contact us at (949) 387-2267, we are open Monday-Friday from 9am-6pm Pacific Time.

How do I share my device with another user?

To Share your Devices with another user, the user must first download the App and create an Account within the App.

On your Device

1.) Once the user has created an account, go to the home screen of the App

2.) Press the profile tab on the bottom right

3.) In Profile, Press Share

4.) Press Add User/Share a Device

5.) Press Manual input (you may need to allow Camera access for this screen to appear)

6.) Then enter the user's email/phone that they used to create their account

7.) Select devices you want to share with the user, then press Share

On the User Device

8.) Press the profile tab on the bottom right

9.) In Profile, Press Messages

10.) Press System Messages

11.) Press Accept for all the devices you want to add to your Account

How do I remove/unshare my device with another user?

  1. To remove user, go ahead and open the Alcidae app
  2. Then on the home screen click on the profile tab on the bottom-right hand corner
  3. Then it will open a menu with different choices, from here click on the “share” menu.
  4. After you enter the “friends” menu you should see the second user’s account, go ahead and swipe left. It should give you an option to remove them from access.
  5. Click on the remove option and they should not have anymore access to your devices.