First add the Garager to your account, and click the garage door operation button to view a instruction of installation.
If you can't install the Garager properly after hitting the installation button on app:
1. Does the Garager show an indicator green light? If the green light is not lit, the connecting cable is not connected to Garager correctly or the hardware has a problem, please try to insert the cables into Garager fully by further pushing it towards the end.
2. If the green light is on, check the light on the wall switch and press the wall switch to see if the door can be opened or closed. When you click the open/close button at the button of app, you should hear two click sound within the machine.If you heard the click sounds, the relay is operating normally and this excludes the influence of the internal magnet.
Next, we would need to verify the GDO compatibility. You can use the original small wall switch of the motor to operate the garage door switch then re-do the pairing process (don't reset device or power off just re-do the pairing process). If still fails this means that the device is likely not compatible with the motor. Please contact us for additional help!
3. If the wall switch in step 2 does not work properly or you only hear one click, you can try to power off the Garager, take it off any metal railings or magnetic surface and re-do the pairing process. If then the device is then paired, it is because of the magnetic interference between the relay and the device. After the pairing process is completed you can reattach it to any surface you want.