Troubleshooting & Common Questions

What is a 2.4ghz bandwidth anyway?

Many homes have a “dual band” router. These broadcast your internet in 2 ways (2.4ghz and 5ghz). While 5ghz is faster and ideal for streaming movies and playing games, it doesn’t have the same range as 2.4ghz. So a 2.4 connection can actually be much better when you are further away from it.

How do I know if I have a dual band network?

Most dual band routers will name the SSID alike but a place a number at the end. An example would be Johnsinternet and Johnsoninternet-5g. If you have two similarly named options in your network settings, simply select the one without the 5.

After I set up my camera, does my phone need to stay connected to 2.4?

Nope. This is simply for the set-up process.

Do I need to subscribe to cloud service to have my camera operating?

No it is not required for you to subscribe to cloud service. Without the cloud service you will still be able to view live footage, save live footage, two way audio, access share and receive motion/sound detection. However with the cloud subscription you would have 7 days of cloud video backup/playback in place and all the motion/sound detected event clips.

Do you currently offer a web, PC or Mac version?

We currently do not have complete APP level functionality available on PC or Mac, however it's currently under development, check back soon!

What do I do if I recently changed my WiFi network settings (name or password)?

Be sure that your phone is connected to the new WiFi network that is using the 2.4 Ghz network connection. Unplug and replug in the camera power source just as if you are setting up a new camera. Hold down the reset button for 5 seconds until you hear a “WiFi reset success voice prompt” or when you see the indicator light blinks/flashes blue.Log into your Alcidae App to add device (hit the plus button at home page) and it should be able to locate the camera using the new WiFi settings within a few minutes.